IKEA Home Delivery Service
Frequently Asked Questions
I want to change my delivery time
| Reply to the SMS and/or email booking confirmation and tell us what time would suit you better. Or you can call us on 13 20 88. Make sure you have your tracking number ready. |
I forgot about my home delivery and I was not home
| Please contact the IKEA Contact Centre and they will arrange a re-delivery. |
I have opened one of the packages and the contents are damaged, what do I do?
| Please contact the IKEA Contact Centre and they will resolve this with you. |
I have opened the box and I don't like the colour
| Please contact the IKEA Contact Centre and they will resolve this with you. |
Will you assemble my items when they are delivered?
| Please contact the IKEA Contact Centre and they will resolve this with you. |
My delivery details are incorrect, what do I do?
| Reply to the SMS or email with the correct details and we will change the address and send you a new email/SMS confirmation. |
What does the 'status' mean?
| This tells you the progress of your home delivery at any stage during the home delivery process. The status is pretty self-explanatory, however if you have a question, please shoot us off an email. |
I got a 'Sorry we missed you!' card
| We attempted to make the delivery and you were not there, shame as we really wanted to make sure you had your fantastic IKEA stuff. No problems, call the IKEA Contact Centre and they will organise a re-delivery. |
You were late and I missed my delivery
| We attempted to make the delivery and you were not there, shame as we really wanted to make sure you had your fantastic IKEA stuff. No problems, call the IKEA Contact Centre and they will organise a re-delivery. |